Privacy Policy

This Privacy Policy explains how Bizafy Limited, of 19 Portswood Road, Southampton, SO17 2ES, collects, uses, stores, and protects personal data when you use Reply For Me.

1. Data we collect

We may collect account details, business details, billing information, support messages, review content, reply content, automation settings, usage information, device/browser data, cookie preferences, and technical logs needed to operate and secure the service.

2. How we use data

We use data to provide the service, authenticate users, process billing, connect third-party services, generate and send replies, operate automations, improve performance, provide support, prevent fraud, comply with legal obligations, and maintain security.

3. Legal bases

Where GDPR or similar laws apply, we process personal data based on contract performance, legitimate interests, consent where required, and compliance with legal obligations.

4. Cookies

We use essential cookies for core site functionality. Optional cookies may be used for analytics or service improvement if you choose to accept them. You can manage your preference through the cookie banner when available.

5. Sharing

We may share data with service providers and infrastructure partners that help us run the platform, including hosting, payment processing, email delivery, artificial intelligence providers, and connected platform providers. We may also disclose information where required by law, regulation, court order, or to protect rights, safety, or the service.

6. International transfers

Your data may be processed in countries outside your own. Where required, we take reasonable steps designed to ensure an appropriate level of protection for transferred personal data.

7. Retention

We retain personal data for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, fraud prevention, operational, and dispute-resolution needs.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or transfer certain personal data, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a supervisory authority.

9. Security

We use reasonable technical and organisational measures designed to protect data. However, no system can be guaranteed fully secure, and you use the service at your own risk.

10. Contact

For privacy-related requests, contact Bizafy Limited using your usual business contact channel or support address made available through the service.